Privacy Policy
Effective Date:21.08.2025
Central U.P. Gas Limited (“CUGL,” “we,” “our,” or “us”) is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, disclose, and secure the information you provide when using our website and mobile application CUGL Care.
1. Information We Collect
When you use our website or the CUGL Care mobile application, we may collect the following types of information:
- Personal Information: Name, contact number, email address, consumer number, location/address, and other details you provide during registration, service requests, or customer support.
- Usage Data: Technical information such as IP address, browser type, device type, operating system, and pages visited on our website or app.
- Cookies and Tracking: Our website may use cookies to enhance your browsing experience and improve our services.
2. How We Use Your Information
We use the collected information for the following purposes:
• To provide and improve our services, including PNG and CNG-related services.
• To process service requests, complaints, and feedback.
• To communicate with you about updates, safety advisories, billing, or account-related matters.
• To comply with legal, safety, and regulatory requirements.
3. Data Sharing and Disclosure
• We do not sell or rent your personal data to third parties.
• Information may be shared only with trusted service providers or government authorities, strictly for service delivery, regulatory compliance, or security purposes.
• In case of legal obligations, CUGL may disclose information to law enforcement agencies or regulators.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
As a user, you have the right to:
• Access and update your personal information.
• Request deletion of your data, subject to legal and regulatory requirements.
• Opt out of promotional communications at any time.
6. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
7. Updates to This Policy
CUGL reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Central U.P. Gas Limited
7th Floor, UPSIDC Complex, A-1/4, Lakhanpur, Kanpur – 208024, Uttar Pradesh, India
📧 Email: [email protected]
📞 Phone: 0512-2246000